COVID 19 Update

Assalamu Alaykum Dear Customers,

Welcome to our Coronavirus Advice support article; a round up of any issues or concerns you may have with purchasing products from our website

We keep this information as up-to-date as possible, with information supplied to by our service providers which include our UK Warehouse, Royal Mail, FedEx, DPD & DHL.

We've outlined a list of questions and answers below including links to postal service websites.

1. I live in the UK, will my order be delivered?

All of our UK orders are sent using the Royal Mail UK postal service. Any disruptions to the Royal Mail UK service is posted on their website here. Currently all services are running as normal.


2. I live in the Europe, will my order be delivered?

Yes, however as of Wednesday 25th March any orders shipping from the UK to the Europe will be delivered by an economy service. This measure has been put in place by the UK Government and is outwith our control. This means that the delivery time will take 2-3 weeks.

3. I live internationally, will my order be delivered?

All orders to be delivered outside of the UK are delivered by the Royal Mail International postal service including USA, UAE, Asia and other global regions. Any disruptions to International deliveries are posted on the Royal Mail International service update page here. Please locate your country from the list to see if services are operating as normal. Currently all services are operating as normal except for USA deliveries.

4. I've made a bulk order, will my order be delivered?

Bulk orders are orders which are of 5 items or more. In this case we use different courier services for delivery. for UK orders we use DPD Courier Service, for European orders we also use DPD Courier Service, for USA and International orders we use FedEx or DHL Courier Services. All services are currently operating as normal. We have linked directly to their service update pages.

5. Will my parcel delivery be delayed?

Currently there are no delays to service however please keep an eye on the services linked in the questions above for any delays. Given the circumstances deliveries are expected to be delayed by 2-3 days as all delivery services adjust to this challenging time. Please be patient during this time.


6. Further questions?

If you have any questions about your shipping, please do not hesitate to contact us. Our customer service team will try our best to resolve the issue for you.
If you have not received your items you must let us know within 7 days from the estimated delivery date. Once we know you have not received your item we will investigate the matter fully both internally and with our carriers as it may be held in a local parcel center in your country and not in UK.
Unfortunately we cannot investigate non receipt deliveries after this time has elapsed. Investigations into lost parcels can take up to 14 days. Refunds or replacements will not be issued until the investigation is complete. We continuously improve our service quality, in order to reach 100% customer satisfaction.